RESUME

Professional

Info

I am a seasoned Administrative Support Specialist and an experienced Customer and Technical Support Representative with excellent communication skills, both written and oral. I am to provide my employer with efficient, effective, and satisfactory work.

Work

Experience

General Virtual Assistant | Fiidim Pty Ltd

February 2021 - May 2022

Amazon Store E-mail Customer Service, Social Media Manager, Data Entry Specialist, Graphic Designer, Youtube Channel Video Editor, Lead Generation Specialist

Internet Researcher | Modernli LLC

May 2020 - January 2021

Search competitors' information such as business details, websites, backlinks and list it down on a google spreadsheet.

Administrative Assistant | Esmond Engineering Resources

March 2017 - April 2020

Encode and update company records. Handles client calls and sets up appointments with possible clients.

Customer Service Representative | Teletech, Cebu

July 2013 - December 2016

Addressed customer service inquiries in a timely fashion and achieved a customer satisfaction rating of 98%.

Technical Support Representative | Convergy's, Cebu

August 2009 - June 2013

Resolves an average of 300 inquiries with 97% resolution rate.

What I Do Best

Data Entry
Internet Research
Email Management
Troubleshooting
Calendar Management
General Transcription
Canva

Languages

English
Filipino

Education

Mindanao State University

June 2005 - April 2009

BS Information Technology Major in Management Information System